Frequently Asked Questions
Everything you need to know about your Patara journey.
What materials are used in Patara shoes?
We prioritize sustainability by using high-quality natural and recycled materials, including organic cotton, hemp, cork, and recycled PET fabrics to ensure both comfort and environmental responsibility.
How do I find my correct size?
Our shoes generally run true to size. We recommend checking our detailed Size Guide located on each product page, which includes measurements in centimeters and inches for the most accurate fit.
How long does shipping take?
Domestic orders typically ship within 1-2 business days and arrive within 3-5 business days. International shipping times vary by location but usually range between 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return and exchange policy for all unworn shoes in their original packaging. Simply visit our Returns Portal to start the process and receive a prepaid shipping label.
Are Patara shoes waterproof?
While our shoes are not fully waterproof, many of our styles feature water-resistant treatments. For best results, we recommend using a non-toxic fabric protector spray before wearing them in damp conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Shop Pay and Afterpay.